FAQs
Please use the list of FAQ's below to obtain the answer to your query. If you are unable to locate an answer to your probelm, please call us or drop us a message via our contact page.
Who can buy from your website?
Anyone, from private individual to company.
Will I be charged VAT?
Anyone from the UK will be charged VAT, regardless of your status.
Can I buy from overseas?
Not currently.
Will I be charged carriage?
Orders over £250 nett will be carriage paid to a UK mainland address (Northern Ireland ask for details) Orders under £250 nett will be subject to a £16.00 carriage charge.
How does the warranty policy work?
Should the item fail within the warranty period please contact us in the first instance. Our equipment is covered by a return to base warranty. Return to base means, you ship the equipment back at your cost. We will repair or replace the equipment and return to you as quickly as practical at our cost. You will be without the equipment whilst it is been repaired. We do not offer loan equipment.
Is the equipment compatible with the electrical supply in the UK?
All machines we sell are compatible with all European single and 3 phase electricity. Most single phase equipment has a European Schuko plug fitted. We do not currently supply a 3 pin 16A adaptor. There is no mains plug fitted to 3 phase machines.
How can I check the status of my order?
When your order is received we will advise you if any of your items are out of stock. We will advise you of the due date of any out of stock items. We will also update you if this date cannot be met for any reason.
